Privacy Policy

1. Introduction

Safeer respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us, request a proposal or brochure, book a consultation, subscribe to communications or otherwise interact with Safeer.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Maltese Data Protection Act and other applicable data protection legislation.

2. Data Controller

The data controller is:

Safeer
Email:info@safeerglobal.com

3. Personal Data We Collect

The personal data we collect depends on how you interact with us and may include:

Contact and professional information

  • Name

  • Email address

  • Telephone number

  • Job title

  • Educational institution or organisation

  • Country

Programme and enquiry information

  • Type of mobility or programme

  • Participant numbers and profiles

  • Preferred dates and duration

  • Learning or training requirements

  • Placement requirements

  • Other information you choose to provide in an enquiry

Consultation and communication information

  • Meeting preferences

  • Organisation details

  • Correspondence with us

  • Relevant meeting or project notes

Website and technical information

  • IP address

  • Browser and device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

Where Safeer coordinates a programme on behalf of an educational institution, additional participant information may be processed where necessary for programme preparation, practical arrangements and participant support. The nature of this information depends on the programme and our role in its delivery.

4. How We Collect Personal Data

We may collect personal data when you:

  • submit an enquiry or proposal form;

  • request a brochure;

  • book a consultation;

  • contact us by email or Microsoft Teams;

  • subscribe to marketing communications;

  • participate in a programme coordinated by Safeer; or

  • use our website.

Limited technical information may also be collected automatically through cookies and website analytics.

Where necessary for programme delivery, we may receive relevant information from educational institutions, host organisations or other partners involved in the activity.

5. How We Use Personal Data

We may process personal data to:

  • respond to enquiries and requests;

  • prepare tailored programme proposals;

  • arrange consultations and meetings;

  • provide requested materials;

  • plan and coordinate mobility activities;

  • manage practical and logistical arrangements;

  • communicate with educational institutions, participants and partner organisations;

  • provide participant support during programme delivery;

  • maintain appropriate programme and business records;

  • operate, secure and improve our website and services;

  • comply with legal and regulatory obligations; and

  • send marketing communications where permitted.

We only use personal data for the purposes for which it was collected or for compatible purposes permitted by law.

6. Lawful Bases for Processing

Depending on the circumstances, we process personal data under one or more lawful bases provided by the GDPR.

Contract or pre-contractual steps
Where processing is necessary to provide requested services, prepare a proposal or perform an agreement with you or your institution.

Legitimate interests
Where necessary for legitimate business activities, such as responding to enquiries, managing professional relationships, coordinating our services, maintaining security and improving our operations, provided those interests do not override your rights and freedoms.

Consent
Where you have specifically agreed to certain processing, such as receiving marketing communications or accepting non-essential cookies where consent is required.

Legal obligation
Where processing is necessary to comply with applicable legal, accounting, regulatory or other statutory requirements.

Where processing is based on consent, you may withdraw that consent at any time.

7. Marketing Communications

Where you have subscribed or where otherwise permitted by applicable law, we may send you information about Safeer programmes, professional development opportunities, events, partnerships and related activities.

You can unsubscribe at any time using the link provided in our marketing emails or by contacting us at info@safeerglobal.com.

Withdrawing from marketing communications does not affect other communications that may be necessary in relation to an enquiry, agreement or ongoing programme.

8. Cookies and Analytics

Our website uses cookies and similar technologies to operate correctly, understand website usage and improve performance.

Where required by law, non-essential cookies and analytics technologies are activated only after you provide consent through our cookie settings.

You can change your cookie preferences at any time through the options available on our website.

Further information is available in our Cookie Policy.

9. Service Providers and Other Recipients

We use third-party providers to support our website, communications and business operations. These may include:

  • Squarespace — website hosting and website services

  • Microsoft 365 — email, Teams and Bookings

  • Flowlu — customer and project management

  • Google Analytics — website analytics

  • Google Search Console — website performance and search monitoring

Personal data may also be shared, where necessary, with educational institutions, host organisations and other partners involved in the planning or delivery of a programme.

We only share information that is reasonably necessary for the relevant purpose and expect organisations processing personal data on our behalf to apply appropriate data protection and security measures.

10. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including the use of adequacy decisions, contractual safeguards or other recognised transfer mechanisms where required.

11. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected and to meet applicable legal, contractual and operational requirements.

Retention periods may vary depending on whether the information relates to:

  • an enquiry or proposal;

  • an ongoing or completed programme;

  • a professional or partner relationship;

  • marketing communications;

  • financial or administrative records; or

  • a legal or regulatory requirement.

When personal data is no longer required, it is deleted or securely disposed of in accordance with our applicable retention practices.

12. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

Access to personal data is limited to those who require it for legitimate operational or business purposes.

While we take reasonable measures to protect information, no electronic system or method of transmission can be guaranteed to be completely secure.

13. Your Data Protection Rights

Subject to the conditions provided by applicable law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal data;

  • request restriction of processing;

  • object to certain processing, including direct marketing;

  • receive certain personal data in a portable format;

  • withdraw consent at any time where processing is based on consent; and

  • exercise applicable rights relating to automated decision-making and profiling.

To exercise your rights, contact us at info@safeerglobal.com.

We may request information necessary to verify your identity before responding to a request.

14. Children and Programme Participants

Our website is primarily intended for educational institutions, organisations and professionals, and we do not knowingly collect personal data directly from children through the website.

Some programmes coordinated by Safeer may involve participants under the age of 18. Where participant information is required for programme delivery, it is handled in accordance with applicable data protection requirements and the respective responsibilities of Safeer, the sending institution and other organisations involved.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Safeer is not responsible for the privacy practices or content of those websites. We recommend reviewing the relevant privacy information before providing personal data to a third party.

16. Complaints

If you have concerns about how we process your personal data, please contact us first at info@safeerglobal.com so that we can review the matter.

You also have the right to lodge a complaint with the Maltese supervisory authority:

Information and Data Protection Commissioner (IDPC)
Floor 2, Airways House
Triq Il-Kbira
Tas-Sliema SLM 1549
Malta

17. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology, legal requirements or data-processing practices.

The current version will be published on this page together with its Last Updated date.

18. Contact

For questions about this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, contact:

Safeer
info@safeerglobal.com